Frequently Asked Questions
FAQs
Do you accept insurance?
Neuro Performance Integration does not work directly with insurance companies. We are able to provide patients with an emailed superbill (available upon request only) that you may submit to your insurance company. While many insurance companies cover our treatments, we do not guarantee coverage or reimbursement. If you have questions regarding the specific treatments that are covered, you should speak directly with your insurance company.
How am I billed?
You are expected to bring a credit/debit/HSA or FSA card to each of your appointments to pay for treatment. If you have purchased a package, then you may be the exception to this rule. Please be sure to ask our front desk staff for any questions.
What is your cancellation policy?
Please be advised that unless canceled at least 24 hours in advance, our policy is to charge for missed appointments at the rate of a normal office visit. Please help us serve you better by keeping your scheduled appointments. Inclement weather that falls within this policy may be billed at our discretion.
What are the company’s hours?
Neuro Performance Integration is open Mondays, Wednesdays, Thursdays and Friday. We are occasionally available outside of normal business hours by special request, but operating outside of normal business hours is charged at a premium rate.
How long will each appointment take?
The length of time is determined by the level of treatment that Dr. Shores, and the patient decide is appropriate. Most appointments will take between 5 - 30 minutes.
How long will it last?
Neuro Performance Integration’s goal is to give our patients all of the tools to make them better, faster. Typically, our treatment takes 6-12 weeks, but it can be faster or longer depending on the individual needs of our patients as well as the severity of our patients ailment.
What can I do to support the practice?
There are several things you can do if you loved your appointment with Neuro Performance Integration. Recommend us to a friend, like us on Facebook, follow us on Instagram, or leave us a Google Review!
How does the process work?
At Neuro Performance Integration, we believe that patients are part of the process. Because we believe this, we look at each patient as an individual, rather than just a sum of their symptoms. There is no “One-Size Fits All” at Neuro Performance Integration. Our patients are unique, and we believe that their treatments should be too.
